The Customer Profiles module effectively categorizes and manages all of your customers.

When your customers reach out with feedback, do you have a reliable, uniform method to keep track of it, and ensure that the correct follow-up actions are taken? With Quality Link Software, you can electronically keep track of all of your customer feedback and complaints, and create and assign customer feedback records. You can create corrective actions, and customize the customer feedback category and customer feedback type. And, this is the perfect tool to meet FDA/ISO 13485 compliance needs for customer complaints.

With the use of our streamlined, intuitive system, you’ll enjoy invigorated customer loyalty by promoting your quality products and services to satisfied consumers.



Track your customer contact details and leverage an activity log for all customer interaction.
  • Active/Inactive Customers
  • Customer Activity Logs
  • Contact Information


We needed a system where we could create documents, retain documents, edit documents, approve documents, acknowledge changes and review documents, in other words taking documents from, “cradle to the grave”, easily and effectively. Quality Link did just that.
If you are starting a Quality Management System from scratch this system will be very useful. Most organizations, like ours, already have or had pieces and parts of the system in place so we were able to use Quality Link to implement what was missing.
Quality Link personnel are willing to work with you and are open to suggestions for future upgrades. Patient safety and satisfaction is our highest priority and Quality Link gives us the structure to do so.
In trying economic times where healthcare resources are low and quality services are of the upmost importance, it is essential to have a system in place to ensure effectiveness and efficiency of your provided services - we chose Quality Link
We needed to standardize our documentation to ensure all documents have the same information throughout our lab. Quality Link allows us to do all the basic steps of document control and also allows us to customize different templates for our policies, procedures, forms and work-aids.
Since the purchase we have become a system wide laboratory with eight hospital based laboratories. In the struggle of standardizing documentation, Quality Link has been helpful with categorizing the documentation for each facility.
Our ultimate future plan is to go completely paperless throughout system, using Quality Link as our tool to look up all policies and procedures. With the laboratory standards getting more stringent we have started focusing on a few other modules within Quality Link.


The trial version of Quality Link is a fully functional copy, complete with a sample quality system and tutorial. Customized private DEMO is with a live person, one-one-one. Schedule your FREE DEMO today!

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